Support
Welcome to Lume – Your Life Notebook. We're here to help you capture and organize your thoughts with confidence. Our app combines the simplicity of journaling with the power of AI, all while keeping your privacy at the forefront.
Common Questions
I lost my journal / Can I recover it?
Your journal entries are automatically backed up to your account. If you're having trouble accessing your entries, try signing out and back in. If the issue persists, contact our support team and we'll help you recover your data.
How do I delete my account or data?
You can delete your account and all associated data at any time through the app settings. Go to Settings → Account → Delete Account. This action is permanent and cannot be undone. We'll confirm your choice before proceeding.
Why did my AI chat stop working?
If you're experiencing issues with AI features, please check your internet connection and ensure you're signed in. Premium features require an active subscription. If problems persist, try restarting the app or contact support.
How do I upgrade to Premium?
You can upgrade to Premium through the app's subscription page. Premium includes advanced AI features, unlimited entries, and priority support. Look for the "Upgrade" button in your settings or on the home screen.
Is my data private?
Yes, absolutely. We take your privacy seriously. All journal entries are encrypted on your device before being stored. We never sell your data or use it for advertising. Read our Privacy Policy for more details.
Contact Support
Can't find what you're looking for? Our support team is here to help. We usually respond within 24 hours and are committed to making your journaling experience as smooth as possible.
Have a feature suggestion? We'd love to hear from you! Email us or use our feedback form.